Call A Driver- Terms & Conditions
1. Introduction
Welcome to Call A Driver. By booking or using our services, you agree to these Terms & Conditions. Please read them carefully before proceeding.
2. Services Provided
We offer safe driver and chauffeur services, including but not limited to:
Personal and corporate transportation
Event and special occasion transfers
Valet parking
Crew transport
Vehicle pick-up and drop-off for servicing
3. Booking & Confirmation
Bookings can be made through our website, phone, or WhatsApp.
A booking is only confirmed once you receive official confirmation from us.
Last-minute bookings are subject to driver availability.
4. Service Charges & Payments
All rates are quoted in AED and include applicable VAT unless otherwise stated.
Payment can be made via cash, card, or approved digital payment methods.
Additional charges may apply for waiting time, extra stops, or extended hours.
5. Cancellation & Refund Policy
Cancellations must be made at least 2 hours before the scheduled pickup time to avoid charges.
No-shows or late cancellations will be charged the full booking amount.
Refunds, if applicable, will be processed within 7 business days.
6. Customer Responsibilities
Customers must provide accurate pickup and drop-off details.
Seat belts must be worn at all times during the journey.
Customers are responsible for their personal belongings.
7. Conduct & Safety
Our drivers reserve the right to refuse service if a customer is intoxicated, abusive, or poses a safety risk.
No smoking, illegal substances, or dangerous items are permitted in the vehicle.
8. Liability
Call A Driver will take all reasonable measures to ensure safety and timely service but is not liable for delays caused by traffic, weather, or events beyond our control.
We are not responsible for any loss or damage to personal items left in the vehicle.
9. Amendments to Terms
We reserve the right to update these Terms & Conditions at any time. Updates will be posted on our website.
10. Contact Information
For questions or concerns regarding these Terms & Conditions, contact us:
Email: info@calladriver.ae
Phone: +971 4 344 4419